The need to measure performance changes once the project is ‘delivered’ and all the functionality is in place.
Insist on doing proper user studies for your intranet. The results are not predictable. Guest article from Sara Redin
I have yet to meet an intranet team that doesn’t yearn for their intranet to be for all employees and have measurable impact on the performance of their organisation. But getting to do the research to be able to have this kind of impact is often impossible. The lack of user research through observation, contextual […]