Your intranet search can never be as good as Google so what can you do to meet expectations? Some thoughts and conclusions from observing over 800 searches carried out on Google and also on website search.
Simple usability techniques can offer a route to overcoming common problems. Guest article from Carolyne Mitchell, one of our Intranet Now conference speakers.
I have yet to meet an intranet team that doesn’t yearn for their intranet to be for all employees and have measurable impact on the performance of their organisation. But getting to do the research to be able to have this kind of impact is often impossible. The lack of user research through observation, contextual […]Continue reading