Agenda 2017

Registration 🎟

9:00 am — Registration – show your Eventbrite mobile app, or the print out, and collect your badge.

The first 50 people get a free copy of Oscar Berg’s book, ‘Collaborating in a Social Era’.

Coffee, pastries, networking, and sponsor displays in the lower foyer.

Join us for breakfast from 9:00 am (or earlier!)  – register in good time for our 9:30 am start.

Thursday, 5th October 2017

Hilton Bankside, 2-8 Great Suffolk Street, London, SE1 0UG


Collaborating in a Social Era

Morning ☀️

9:30 am — Welcome from Brian and Wedge. ( 5 mins.)

Wedge and Brian

9:35 am — IA – peanut butter in the jam aisle: How Standard Life Aberdeen went about restructuring the entire information architecture of their intranet following adverse employee feedback six months after it was launched — Allan Tanner of Standard Life Aberdeen. ( 9 mins.)

Allan Tanner

9:45 am — Enterprise social dreams and nightmares: Australia and New Zealand Banking needed their enterprise social network to drive productivity but, while the launch went like a dream, there were difficulties to overcome. — Rita Zonius. ( 9 mins.)

Rita Zonius

9:55 am — Chatbots now: Talking to your intranet used to mean you were insane. Today it means you have a chatbot. Learn how chatbots and conversational UI are improving the employee experience — Chris McGrath of TangoWork. ( 9 mins.)

Chris McGrath.

10:05 am — Counting the cost of information invisibility: Using a piece of rope Martin will enable every delegate to calculate the cost of not being able to find business-critical information  — Martin White of Intranet Focus. ( 3 mins.)

Martin White

10:10 am — Transforming Internal Communications: With staff and volunteers across the UK in offices, shops and out in the community…what are the best tools for us to communicate internally? — Emma Peagam and Anwen Gardner of Barnardo’s. ( 15 minutes)

Emma Peagam
Anwen Gardner

10:25 am — Beyond cheerleading – how to truly champion your intranet: Get the whole organisation contributing to and using the intranet by effectively using champions to lighten the load — Sarah Blackburn of EasySharePoint. ( 9 mins.)

Sarah Blackburn

10:35 am — Bringing our values to life: How our intranet helped launch and embed our new vision and values, enabling our people to understand what they mean to them, their roles, and their careers — Sophie Coady of IG Group ( 9 mins.)

Sophie Coady

10:45 am — The intranet field of dreams: 9 tips in 9 minutes: Kevin Costner’s character was famously inspired by the voice telling him “if you build it, they will come” – perhaps true for baseball pitches, but not so for intranets. — Richard Acreman of WM Reply. ( 9 mins.)

Richard Acreman

Morning break ☕️

10:55 am — Break (35 minutes).


11:30 am — Make your intranet a ROARing success: The top four considerations when planning an intranet project, whether starting from scratch or revamping your existing solution. Interact’s proven framework will give you a head start. — Kelly Freeman of Interact. ( 9 mins.)

Kelly Freeman

11:40 am — Welcome to your new home (page): After a decade with a familiar but ageing intranet, how our employees coped with the move to Office 365. — Tom Chippendale of Wessex Water. ( 9 mins.)

Tom Chippendale

11:50 am — Find stuff quicker – make your search and taxonomies work for you: “Just make it like Google,” they say, but the intranet is not the unbounded internet. Helen offers practical tips on making the most of your current search tech and taxonomies — Helen Lippell. ( 9 mins.)

Helen Lippell

12:00 pm — How to CONNECT 4000 employees across 300 businesses: A clever intranet solution and a couple of tricks can work wonders — Giulia Fares of Towergate. ( 9 mins.)

Giulia Fares

12:10 pm — Translating research into design: Put the way people work straight into your UX design. — Amanda Broomhall. ( 9 mins.)

Amanda Broomhall

12:20 pm — Who needs governance?: It made sense when everyone knew their place. Now times are different. Technology is much easier to use. Staff expect to be trusted. Does governance inhibit trying things out? Should we be more or less controlling of our digital workspaces? — Martyn Perks of Unily. ( 9 mins.)

Martyn Perks

12:30 pm — Delivering a digital campus Ross Tarbard of the University of Leicester. ( 9 mins)

Ross Tarbard

12:40 pm — Cutting through the noise – a digital space to help line managers: Line managers can be pivotal in aligning and engaging teams with business strategy. Our line managers’ hub is their kick-start to the month ahead. — Sarah Moffatt of the Association of Chartered Certified Accountants. ( 9 mins.)

Sarah Moffatt

12:50 pm — Five-ish ways not to fail your users: Hindsight is a wonderful thing. A frank retrospective of things not to do to ensure the success of your intranet project (whatever that actually means) — ‪Lisa Riemers‬. ( 9 mins.)

Lisa Riemers

Lunch 🍱

1:00 pm — Lovely lunch (65 minutes). A standing lunch, or you can sit down – stretch your legs and get to know your fellow conventionists.


Afternoon 😎

2:07 pm — Welcome back from Brian and Wedge.
Hoping you had good conversations over a good lunch, and are ready for a dynamic afternoon. ( 2 mins.)

Wedge and Brian

2:10 pm — Blind dogs and Englishmen – ancient wisdom for technologists: Why is communication so complicated, and why is it so hard to change people’s minds? Take some tips from social psychology to help make you a communication Jedi —  Scott McArthur. ( 15 mins.)

Scott McArthur

2:25 pm — The spark: how your intranet project can go wrong before you even start: When your project goes up in flames, you feel the burn. How do you make sure you work on the right problem, not just the first idea that sparked it off? — Chris Tubb. ( 9 mins.)

Chris Tubb

2:35 pm — Content is critical for an intranet:  How starting with user needs helps shape content that is useful and relevant to people reading it — Natalie Smithson of HM Land Registry. ( 9 mins.)


2:45 pm — Knowing me knowing you – Why it’s vital to get to know colleagues across the business:  Colleague needs change over time, regular contact with your users ensures that you deliver Intranet and communications that is fit for purpose. — Laura Jones of Co-operative Bank. ( 9 mins.)

Laura Jones

2:55 pm — What’s working – research results from 186 orgs: Results and insights from IntraTeam’s digital workplace survey, showing how to get more value from your intranet and tools — Kurt Kragh Sørensen of IntraTeam. ( 9 mins.)

Kurt Kragh Sørensen

World Café ☕️

3:05 pm — Explanation of this afternoon’s table discussion topics

Each speaker facilitates a conversation at a table in the main hall. It’s a ‘World Café‘, meaning it’s about informal dialogue (not monologue).

First session ☕️

3:10 pm — Move to a new table (or don’t) and ensure there’s only five people maximum. Grab a coffee. ( 30 mins.)


Second session ☕️

3:40 pm — Move to a new table (or don’t) and ensure there’s only five people maximum. Don’t forget to grab coffee and cake. ( 30 mins.)


Third session ☕️

4:10 pm — Move to a new table (or don’t) and ensure there’s only five people maximum. ( 30 mins.)


Panel discussion 💬

4:40 pm — Selected guests take to the stage to answer questions, throw out ideas, and wrap up the day. Chaired by Sam Marshall of ClearBox. ( 15 mins.)


Diamond Award 💎

4:55 pm — The nominees, and the winner of the Diamond Award – for remarkable contribution to the intranet community.

Diamond Award 2016

Drinks, nibbles, and DJ ‍‍🍾🍷🍺🎶👨🏼‍🎤

5:05 pm — Champagne(?) Drinks Reception in the upper foyer, thanks to the Digital Workplace Group.


Buffet icon by Krisada; Cafe seating by Arthur Shlain from the Noun Project.